Service Terms - Welcome Home Cleaning

SERVICE TERMS AND CONDITIONS

ESTIMATES

Our estimates are based on what you are indicating to us, size, number of bedrooms, bathrooms, and condition of your house. Please keep in mind that if the size, counts or condition of the home is different than you described, it may result in additional fees, a limited scope of work, and or us having to schedule an additional clean. Should this happen, we will give you a call to discuss options.

Prices are subject to change. Time to time we review pricing based on market conditions as well as your house conditions. This includes changes to condition in the home or life changes that can affect the total time spent on your home. For example, a new baby, additional pets, additional people moving into or out of the home, etc.

NOTE: Estimates are only valid for 24 hours at no charge from the date and time of the email provided and subject to availability. Estimates are not a booking confirmation. Acceptance of an estimate is not granting the booking confirmation. A booking confirmation from Welcome Home Cleaning is required for the service.

ELECTRONIC SIGNATURE (eSignature)
You consent and agree that by providing your payment information constitutes your signature, acceptance, and agreement as if actually signed by you in writing of the service terms and conditions available at https://welcomehomecleaning.com/terms/. 

BOOKING CONFIRMATION
In order to provide our services we are required to have the information to access the service address as well as a payment method on file before the confirmation. All confirmations are subject to those requirements. Welcome Home Cleaning will send you an email confirmation for your booking.

SERVICES
We have packages that are designed for different needs. Those packages include different elements that will determine your custom-made pricing. Please visit https://welcomehomecleaning.com/home-services/ to learn more about our services.

Our services are performed by cleaners with a standard methodology in hundreds of houses yearly. Our teams will not perform procedures that may risk your home or their safety. They are not authorized to use products that are not provided and tested by Welcome Home Cleaning. Sometimes there are issues that may not be solved with a deep cleaning safely (e.g. grout black mold, deep stains, carpet stains, and many others that requires other type of services), therefore the even when the cleaning is executed it may not resolve that issue. Please note that your service does not include clutter control. Therefore, please have all toys, books, shoes, etc. cleared before your scheduled cleaning. In the event that there is clutter, we will work around these items as best as possible. We will not lift furniture or general items that weigh over 10 lbs. If you have a piece of furniture that has a high amount of knick knacks, our teams will not remove them all to dust them unless you are paying for that extra service. In addition, our teams will not remove items on glass shelves. Our teams will not clean the inside of china cabinets, hutches, and or entertainment centers.

Here are a few additional things you should know about our Services. We will provide all supplies, except for large trash bags.

Bathroom mats, area rugs and trash cans will be left out of the way next to a wall or door. This is done so that there is no question that floors were both swept and mopped. Please notify the office if you would like us to put these back.

In order to avoid scratched wood floors, no couches or chairs will be moved unless on roller balls.

– We will not touch any flat screen televisions or computers. These expensive items are best cleaned with their recommended cleaning product recommended by the manufacturers.

– Because we keep your pets and children’s health in mind when cleaning your home, most of our products are eco, pet, and kid friendly. Let us know if you would like for us to exclusively use all natural products as that can easily be arranged at no extra cost to you. And of course, they will do a great job.

– Our crews are not authorized to provide additional services or do work that is not noted on their work order. An email to the office is the best way of requesting that any additional tasks be performed during the cleaning. If you are unsure, please call our office at 512-931-2095 to clarify.

– Clutter Control: your service does not include clutter control. Therefore, please have all toys, books, shoes, etc. cleared before your scheduled cleaning. In the event that there is clutter, we will work around these items as best as possible. 

– No Lift: furniture or general items that weigh over 10 lbs are lifted by our crews. If you have a piece of furniture that has a high amount of knick knacks, our teams will not remove them all to dust them unless you are paying for that extra service. In addition, our teams will not remove items on glass shelves. Our teams will not clean the inside of china cabinets, hutches, and or entertainment centers.

– We are passionate about our dedication to providing our employees with lots of praises, high fives, and financial rewards for a job well done! So, after your cleaning, you will receive a one question survey. Click on the facial expression that best describes your cleaning and that will be sent directly to both the owner and office manager so that we can deal with any potential problems quickly as well as credit the team that cleaned your home with their well-deserved recognition.

 

SCHEDULE AND ARRIVAL TIME WINDOWS
Once you are confirmed in our schedule, we’ll send email reminders before the day of your cleaning. Our arrival time windows are normally two or three hours long (8:30-10:30, 10:30-12:30 and 12:00:3:00 pm). We will email and call you if there is a chance that we will be outside of these arrival times that were provided for your service. Arrival times are subject to traffic conditions and changes. Your preference will be the first option provided availability. Arrival times are not guaranteed.

PAYMENTS
We accept credit cards or debit cards, and you may update your card information to avoid late fees or declined cards any time at our website: https://welcomehomecleaning.com/payment/. Declined cards may be charged with a $25 decline card fee plus late fees. Payments are non-refundable. If payment for service becomes uncollectible in a timely manner, all discounts provided will not longer be valid and we reserve the right to pursue aggressive collection measures. Any fees we incur associated with these measures will be added to the outstanding balance of delinquent invoices. Late payment fees are 2% per late week.

One Time Services
Payment is due at the time of the booking confirmation -your card will be charged after the estimate is confirmed with the booking confirmation.

Recurring Services – Pay As You Go
Payment is due at the time the service is rendered -your card will be charged after the service was provided.

Recurring Services – FLEX Plan Subscription
Payment is due each period (e.g. Monthly) as per the subscription plan -you will be invited to subscribe to the auto-payments, that will charge your card every period.

RESCHEDULE
Once your appointment for service has been confirmed on our schedule, we set that space aside on our schedule for you. In doing so, we reserve the necessary man-power to attend to your cleaning while turning other business and potential clients away. An admin fee will be assessed for changes to the schedule. Admin fee is $25.

SKIPPING/CANCELING
Please note that if service is canceled with less than 48 hours notice, we are unable to access the home upon arrival, or are turned away at the door, a cancellation/lockout fee equal to the full service price will be charged to the card on file. All cancellations are assessed with a $75 cancellation fee plus the admin fee.

We offered recurring services at a discount due to the fact that once in maintenance the home will be in a better condition. If you skip or cancel a service, then additional efforts are required. Therefore, once one clean was skipped or canceled the next one will be charged as one time deep cleaning.

REFUNDS POLICY
No refunds or discounts will be given. Payments are all non-refundable.

EMPLOYEES PRIVACY
Client shall not request the contact information of an employee of Welcome Home Cleaning Services for any reason. Please contact the office at 512-931-2095 should you have a need to reach your cleaner for any reason after hours. You agree not to hire past or present employees of Welcome Home Cleaning without Welcome Home Cleaning written authorization. In the event that you must hire an employee of WHCS despite this agreement, a $5,000 referral fee is due immediately for any past or present employee that is hired regardless of regular employment or on a contractual basis.

TAX
All fees are excluding taxes. Texas State Sales TAX is required for every sale, and it will be applied at the time of processing the payment.

 LIMITATION OF LIABILITY

The Client acknowledges and agrees that Welcome Home Cleaning will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the Client has been advised or otherwise might have anticipated the possibility of such loss or damage. No Guarantee. The client acknowledges and agrees that Welcome Home Cleaning cannot guarantee the results or effectiveness of any of the services rendered or to be rendered. Rather, services shall be executed in a professional manner and in accordance with good industry practice. Best efforts will be used but no results are promised.