Do you charge a lock out or a turn away fee?

Yes, if the cleaning crew arrives to your home and we are not able to clean for any reason, you will be charged a lock out/turn away fee of 100% of the cleaning fee to pay for their gas, mileage, time they took to get to your home and the lost revenue due to the impossibility of finding a replacement job. We required a 48 hours notice before the service day to avoid the lock out fee.